Privacy Policy

1. Legal Status

We respect applicable privacy and data-protection laws where we operate. This Privacy Policy explains how we collect, use and protect your personal data when you visit or create an account with us.

We process personal data to perform our services, to comply with legal obligations, and where we have a legitimate interest or your consent. If you have questions about how we handle data, contact us at [email protected].

2. Registration and Login Process

When you register or log in, we collect information needed to create and verify your account and to keep your account secure.

• Typical information: name, email address, username, date of birth and contact details you choose to provide.
• We also collect technical data at registration, such as IP address, device and browser details to protect accounts and detect fraud.
• We may require identity verification where necessary to meet legal or safety obligations; the legal basis for such processing is typically compliance with law or performance of the contractual relationship with you.

You must be of legal age to register. You are responsible for keeping login details confidential. You may update your account information at any time in your account settings.

3. Games and Software Providers

To deliver our services we share certain personal and technical data with third-party providers who supply software, games and platform components.

• Data shared may include identifiers, gameplay records, and technical logs necessary for game delivery and troubleshooting.
• We limit data-sharing to what is necessary, and we use contracts and safeguards to protect your personal data when we share it.
• We may also process aggregated or anonymised usage data for analytics and service improvement. This data cannot be used to identify you.

4. Bonuses and Promotions

We use personal data to administer bonuses, promotions and offers where you are eligible.

• We may process your account activity and preferences to determine eligibility and to provide relevant offers.
• Marketing communications are based on your consent or our legitimate interest. You can manage marketing preferences in your account or by contacting [email protected].
• We do not send promotional messages to you if you have opted out of such communications.

5. VIP and/or Loyalty Program

If you participate in a loyalty or VIP programme, we process additional data to manage tiers, rewards and communications related to your membership.

• Processing includes tracking activity, points balance and communications needed to operate the programme.
• Where profiling is used to personalise offers or tier status, you have the right to object to automated processing where appropriate under applicable law.

6. Payment Methods and Banking Terms

Certain account features require us to process data to verify identity, prevent fraud and comply with legal obligations. We handle this data carefully and only as necessary for those purposes.

• We share required details with trusted partners and service providers under contract, and we apply technical and organisational safeguards to protect this information.
• The legal bases for this processing include performance of a contract, compliance with legal obligations and our legitimate interest in preventing misuse and ensuring platform security.

7. Key Terms and Conditions

Our Terms and Conditions set out rules for account use. We process personal data to enforce those terms and to manage account restrictions, disputes and compliance checks.

• We may use automated checks to detect and prevent abuse, fraud or unlawful activity. Decisions that have significant effects may be reviewed by a human where required by law.
• We retain records of account activity and communications for as long as necessary to fulfil contractual and legal obligations and to resolve disputes.

8. Mobile and Technical Features

We collect technical and device data to provide a smooth and secure experience on desktop and mobile browsers.

• Types of data: device identifiers, browser type and settings, operating system, screen size and similar diagnostic data.
• Cookies and similar technologies are used to remember preferences, keep you logged in, and analyse site usage. You can manage cookie preferences in your browser or account settings.
• Geolocation or approximate location may be used to enforce regional restrictions and to improve fraud prevention; you control precise device-level location permissions.

9. Security and Fair Play

We implement technical and organisational measures to protect your personal data from unauthorised access, loss or misuse.

• Measures include access controls, encryption in transit, secure storage and regular security reviews.
• We train staff to handle personal data responsibly and limit access to only those who need it to perform their role.
• If we become aware of a personal data breach that poses a risk to your rights, we will notify you and the relevant authorities as required by law.
• Customer support communications (for example, live chat and email) are retained to resolve enquiries and to maintain quality of service.
• For support or security concerns contact us at [email protected].

10. Responsible Gambling Features

We process personal data to provide responsible gaming tools and to respond to requests for limits, self-exclusion, and support referrals.

• Processing includes storing your limit and exclusion choices and using activity data to enforce these settings.
• If you ask for help or self-exclusion, we will retain the information necessary to respect your choice and to comply with applicable legal obligations.
• For assistance with responsible use features, contact [email protected].

11. Advantages and Disadvantages

We process personal data to provide personalised, secure services and to comply with legal requirements. This brings benefits as well as certain privacy considerations:

• Advantages: personalised experience, faster account support, protection against fraud and tailored communications.
• Disadvantages: data processing may involve profiling and automated checks; you have rights to control and limit such processing subject to applicable law.

We recommend that you use strong, unique passwords and keep your contact details up to date to help protect your account.

12. General Casino Information

Data retention: we retain personal data only as long as necessary for the purposes set out above, to comply with legal obligations and to resolve disputes. Retention periods vary depending on the type of data and legal requirements.

International transfers: where personal data is transferred outside your region, we apply appropriate safeguards such as contractual measures to protect your information.

Your rights under data-protection law (subject to local exceptions) include:

• The right to access personal data we hold about you;
• The right to request correction of inaccurate data;
• The right to request erasure in certain circumstances;
• The right to restrict or object to processing, including for profiling and direct marketing;
• The right to data portability where processing is based on consent or contract and is carried out by automated means;
• The right to withdraw consent at any time where processing is based on consent;
• The right to lodge a complaint with a supervisory authority if you believe your rights have been breached.

To exercise your rights or for general privacy questions, contact us at [email protected]. We will respond in accordance with applicable law and as promptly as possible.

Policy changes: we may update this Privacy Policy from time to time. We will publish the updated policy and indicate the date of last revision. Continued use of our services after changes indicates acceptance of the revised policy.